Here is an overview of what we'll cover in this article.
Download ClaimSnap, the free mobile app
This is how you submit receipts for reimbursement to us.
If you prefer to upload your receipts online, click here to read those instructions.
- iOS (iPhone, iPad): search for "ClaimSnap" on the Apple App Store or click here to Download on the App Store.
- Android: search for "ClaimSnap" on the Google Play Store or click here to Download on Google Play.
2. The following blue application badge will appear from National HealthClaim Corporation. Click to download it.
Learn how ClaimSnap works
Before beginning your claim, make sure you read our claim submission requirements.
Once you have entered the ClaimSnap app, there are two options to make a claim.
Option 1: Click on the Camera button and take a picture of your first receipt.
If you need to submit another receipt, the screen will prompt you to do so. You can also enter notes for your receipt, as needed.
Top right corner: The option to delete your receipt
Bottom: The option to add more image(s), add notes, and to click the 'Submit' button.
You can also write on the document before you take a picture. Always take a picture of one receipt at a time. You can also take a picture of receipts on your computer screen if they are clear enough.
Option 2: Click on the Upload button and select your first receipt. If you need to submit another receipt, the screen will prompt you to do so. You can also enter notes for your receipt, as needed.
Always upload one receipt at a time. You can also screenshot images on your mobile device and upload them to ClaimSnap.
Once you have made a claim, a red dot appears at the bottom 'History' section of the app. Click into it and see the images you just submitted. This is a good time to review exactly what you sent us so you can see if all the receipts are clear and easy to read. If the images are not clear or readable, please delete them and start again.
After your claim is processed by our team, you will receive an email in your inbox. You will be able to see how much of your claim was approved. To get more details (including why certain expenses may not have been approved) go back to the 'History' section in the app.
We highly recommend you visit this section, and read our notes for important information regarding your claim.
If you wish to resubmit any expenses that were not approved, click here to learn how to do that.
Please note, a common mistake is to create both an online claim and use our mobile app for the same expense. You do not need to create a claim for the same expense using both claim submission methods as it creates a duplication and impacts notification of your Remaining Available funds.
Learn what expenses you can start claiming
See image below for directions on where you can find this information on your account.
Note: You might see either HSA and/or an LSA link, depending on the coverages your company is offering with this benefit.
And that's it!
If you are confused about how we fit in with your other benefits, please note: National HealthClaim is not insurance. The spending account pays for certain expenses only after you have used all your Group plan insurance coverage(s).