The best way to understand the results of your claim is to read our explanation notes. If you are looking to resubmit expenses that were not approved, our notes can provide you with direction.
Claim explanation notes are available directly on the ClaimSnap mobile app. Alternatively, you can also find them on your online account.
Click the relevant link to learn more.
Claim Notes on Mobile
1) Open ClaimSnap and login to your account. Once you reach the home screen, click on the 'History' tab found at the bottom of the application.
2) Under 'History' you will find a list of all your reviewed claims. If any claims have been submitted but still under review, you will find them at the very top of the screen. Locate the claim you wish to learn more about and click on that box.
3) If an expense has explanation notes, you will find them in bullet point form by scrolling down. Expect to see notes if an expense was not approved. There may also be direction on how to resubmit the expense, if it is eligible.
4) To resubmit an expense, please follow the explanation notes and the instructions provided on the mobile app.
Claim Notes Online
1) Login to your account at www.nationalhealthclaim.com
Can't login? Troubleshoot that here.
2) Click on "Claim History" on your main menu. If this is the first time you are logging in, you have to verify your profile information before this option is available to you. (Note: your screen might look a little different but go under 'Claims')
3) You will be presented with a page with four boxes.
Open Claims, Submitted Claims, Processed Claims, Retracted Claims
Under Processed Claims, locate your claim number and click on it.
4) Read Your National HealthClaim Explanation of Benefits.
This document goes through each expense that you submitted and includes notes left by our team confirming why any expenses were rejected. There is also help on how to resubmit expenses (if eligible).
Quick Tip: Are we asking you to send us a 'detailed Explanation of Benefits'? Click here to learn what that means.
Once you have reviewed all our notes, if you still have questions on why your claim was not approved you can contact our support team at firstname.lastname@example.org or call toll-free: 1 (866) 342 5908 Monday – Friday 9:00 AM – 5:00 PM MST.
For more information on how to resubmit: Click here