Common Questions You'll Get From Employees

Question: How can I make a claim?

Answer: There are two methods. Employee's can download ClaimSnap and make a mobile claim. Or they can login to their portal, make an online claim, and mail their receipts to the NHC office. Pick one method to submit receipts, do not do both as that will create a duplicate claim submission. 

Question: What is covered under the plan?

Answer: The best thing you can do as a plan administrator is to instruct employees to download their coverage list(s). 

Question: When is my claim getting reimbursed? 

Answer: This varies depending on how and when the company has funded the account.