This is one of most common questions our support team gets from employees, and it often directly tied to the funding on the account. To see the steps on how to fund the account, click here. Employees who have great claiming experiences are hugely important to the success of this benefit and your role.
National HealthClaim wants to work together with you to have as many great claim experiences as we can, so we created a behind-the-scenes graphic on how funding and claiming work together.
These timeframes are based on average calculations, and may vary depending on other factors.
It is always our recommendation for companies, when possible, to use pre-funding (funding prior to claims being processed) and online bank payment services or pre-authorized debit for the fastest turn-around for employees.
To see if your account is eligible for pre-authorized debit (PAD), please email our support team at firstname.lastname@example.org.