How to submit funds

 

When will I get my reimbursement?

This is one of most common questions we get from employees, and is directly tied into your role as a plan administrator. 

Funding is a crucial element in your role. This article goes into the actual steps to fund the account, but click here to learn the best way to avoid employee frustration when it comes to reimbursement.

The good news is that anytime the account has a shortfall (needs funding), National HealthClaim will send you a notification email. 

1. You can click on the link inside the email to login and be taken to the funding screen. Or simply login, click on "Plan Administration Menu" and then "Submit Spending Account Funds."

 

2. Review the shortfall (in pink) to see the funds needed to continue claim reimbursements.

Note: If you unsure of how the shortfall is calculated, click here for an in-depth article.

 

3. Enter in the amount of funds you are going to be sending under "Amount."

4. Choose between our two funding options. Click on either button for further instructions. The online bank payment describes how you can add National HealthClaim as a payee and your account number. The cheque option gives you a "Print Funding Advance" link to click so you can print a form to attach your cheque to.

Note: We highly recommend choosing online banking when possible as it allows a much faster turnaround time for claim reimbursement. 

Online bank payment: 2-3 business days to be received

Cheque: 10 calendar days from the moment it is received by our office

 

 

Once you go through this process, the shortfall chart is updated with the new amount you have logged. Our system assumes the funds are on-route and will not send another notification email to you, unless more claims are created and further funds are needed.

 

 

Summary

This article covers how to submit funds to your Spending Account. 

Funding is a crucial element in your role. This article goes into the actual steps to fund the account, but to avoid employee frustration we recommend funding your account to a higher number than the minimum amount to ensure claims get continuously reimbursed on a rolling basis.

The good news is that any time the account has a shortfall (needs funding), National HealthClaim will send you a notification email. 

If you set up a Minimum Balance on your account, you can also receive a notification when the Spending Account account has dipped below a certain threshold you’ve chosen.

Please note, if you have set up your account on Pre-Authorized Debit, you will receive alternative email notifications.

 

Get Started

Here is an overview of the funding options we'll cover in this article.

• How to fund by Online Bank
• How to fund by Company Cheque
• How to fund by Pre-Authorized Debit (PAD)

 

How to fund by Online Bank

1. Login and click on the "Funding" tab.

 

 

2. Review the shortfall (in pink above) to see the funds needed to continue claim reimbursements. For more information on how this Funding summary works, click here.

3. Click on “View” under the “Online Bank” option for instructions on how you can add National HealthClaim as a payee and your account number. 

 

 

Online bank payments typically take 2-3 business days to be received. Once the funds have been received, your shortfall chart will be updated with the new information.

In the meanwhile, you may receive additional funding request emails. These emails may not reflect funding that is still en route or the newest claims created.

For the most up-to-date activity on the account, we always recommend logging into your account online.  

 

How to fund by Company Cheque

1. Login and click on the "Funding" tab.

 

2. Review the shortfall (in pink above) to see the funds needed to continue claim reimbursements. For more information on how this Funding summary works, click here.

3. Click on “View” under the “Company Cheque” option for a printable template with our office address on it. Please attach your company cheque made out to National HealthClaim Corporation, and mail it to the address listed.

 

 

Cheque payments typically take 10 calendar days from the moment they are received by our office to be applied to your account. Once the funds have been received, your shortfall chart will be updated with the new information.

In the meanwhile, you may receive additional funding request emails. These emails may not reflect funding that is still en route or the newest claims created.

For the most up-to-date activity on the account, we always recommend logging into your account online.  

 

How to fund by Pre-Authorized Debit (PAD)

Instead of making online bank payments or mailing cheques, National HealthClaim can do weekly withdrawals to reimburse pending claims.

Contact support@nationalhealthclaim.com for our Pre-Authorized Debit requirements.

Once your account has been successfully set up on PAD, the information under your Funding Tab will reflect the schedule and timing of your PAD withdrawals.