What is covered under the plan?

This article contains the following sections:

• How to view your coverage list on ClaimSnap, the mobile app
• How to view your coverage list on your online portal 

How to view your coverage list on ClaimSnap, the mobile app

1. If you haven’t already, download the mobile app, ClaimSnap. Once downloaded, log into your account. If you do not have a password or need a new one, go through our password reset process.

2. On the Homepage, click on the "Learn about eligible expenses" button. Your Homepage may vary, depending on what type of Spending Account plan you have.

3. See the list of coverages you are eligible to claim for reimbursement. Your list may vary, depending on the expenses your company has enabled for reimbursement. Click into each one for further information.

How to view your coverage list on your online portal 

1. Log into your online portal. If you do not have a password or need a new one, go through our password reset process.

2. On the Homepage, click on the "Eligible Expenses button." Your Homepage may vary, depending on what type of Spending Account plan you have. Each Spending Account will have its own "Eligible Expenses" button for you to review.

3. See the list of coverages you are eligible to claim for reimbursement.

Your list may vary, depending on the coverages your company has enabled for reimbursement.

Quick tip: Before you claim your expenses for reimbursement, ensure you have submitted them to all insurance providers, including other HSAs before using the NHC spending account. We are the last payor. 

Any time there is insurance coverage involved we require the detailed Explanation of Benefits document (EOB, sometimes called a Claim Statement) from all insurance providers including other HSAs, for each expense you are claiming. 

This detailed document is issued directly by your insurance provider(s) and shows the treatment/service date, patient name, treatment/service details, total cost of treatment, the amount paid toward each expense (even if it is 0) and all applicable messaging/notes for each expense regarding why insurance paid the amounts they did.

If you do not have your copy, contact your insurance provider directly to obtain it. Please note, online copies or screenshots are acceptable. Summary documents are not acceptable as they do not include all of the required details listed above.

If you don’t have other coverage for your expense(s), submit to National HealthClaim directly.