Claim payment timeline

This articles discusses the timeline of reimbursement for approved claims. To learn how to check whether your submitted claim was approved, click here.

If your claim is approved but the reimbursement has not been made you will see the following message on your online account:

Your claim has been reviewed and your reimbursement payment is in the queue. Your company has been notified and payment will occur once their related processes are complete.

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This message means there is a system process by your company that needs to be completed before reimbursement can happen. 

Note: It is a common misunderstanding, that your company has to approve your claim before it can be paid out.

This is not true.

The details of your claim are confidential and not shared with your employer. The system process that has to be completed does not give your company access to your claim.

This company related process often happens quickly - within 3 business days but can take up to 7 business days to complete. National HealthClaim coordinates with your company facilitating this process to happen in a timely manner. We also email all employees when it is complete and their claim has been reimbursed.

However, if the status of your claim does not change within the time period suggested above you have the ability to contact your company plan administrator directly for more information.