Resubmission of a claim

You have new documents that you need to submit for a claim that has already been reviewed before.

Note: All claims, once reviewed are closed off. To resubmit you must create a new claim and reference your previous claim number.

Please resubmit in the same method as your original resubmission. See below for the two options:

Mobile

Write or screenshot your previous claim number directly on the new document. 

Note: You can find your previous claim number by going under "History" section of the mobile app. This number typically starts with the letter 'BA...'

Take a picture of or upload an image of your previous claim number. Then take a picture or upload the new documents you are also submitting. 

That's it! Our team will see the previous claim number and automatically reference your original submission.

Online

Create a new claim on our system. Enter in the previous claim number when prompted.

Note: You can find your previous claim number by logging into your online account and then going under "Claim History."

Enter in your expense details once more. Print the Claim Form and mail the additional documents to our office. Our team will review your original submission, along with the new documents to process your resubmission.