Resubmission of a claim

 

You have new documents that you need to submit for a claim that has already been reviewed.

Note: All claims, once reviewed, are closed off. To resubmit you must create a new claim and reference your previous claim number.

Please resubmit in the same method as your original resubmission. See below for the two options:

 

Mobile

Take a picture of your new documents or upload them on ClaimSnap. In the next step, include your previous claim number in the notes field.

 

Note: You can find your previous claim number by going under "History" section of the mobile app. This number typically starts with the letter 'BA...'

Hit 'Submit' once you are finished uploading all new documents. 

That's it! Our team will see the previous claim number you have typed and automatically reference your original submission.

 

Online

Create a new claim on our system. Once you have all receipts/documents added to the upload box, click the 'Upload' button to submit your claim. 

 

In the next step, you are able to preview everything you have uploaded. On this page, you are able to add a note to any specific receipt/document. Choose one and enter in your previous claim number as a note. This tells our team this claim is a resubmission. 

Note: You can find your previous claim number by logging into your online account and then going under "Claim History."

Our team will review your original submission, along with the new documents to process your resubmission. 

 

Summary

This article shows you how to submit new information for an expense that has already been reviewed. Before starting, read all explanation notes from your previous claim(s) as they relate to the expense you wish to claim again.

Click here to learn how to locate your claim explanation notes.

Please resubmit in the same method as your original resubmission. 

This article covers:

• How to resubmit on ClaimSnap, the mobile app
• How to resubmit online

 

How to resubmit on ClaimSnap, the mobile app

All claims, once reviewed, are closed off. To resubmit you must create a new claim and reference your previous claim number. 

1.  Find the claim that you want to resubmit in your Claims tab, and tap on it to open the Claim Details. If the claim was not approved or was only partially approved, you will see the following message at the top of the claim with a ‘Resubmit This Claim’ option (pictured).

 

 

 

 

 

 

 

 

2. After checking the original claim notes to ensure that the expense would be eligible for resubmission, tap the ‘Resubmit This Claim’ button. This will bring you to the first step of a new claim submission so that you may take new photos or upload new images as needed. The Original Claim number (starting with “CA” and followed by 8 digits) will be automatically attached on your behalf. Complete the new claim as usual.

 

Our team will cross-reference both previous and new information when reviewing your new submission. After your claim is processed by our team, you will receive an email in your inbox.

To track the progress of your claim, look at the Claims tab of your mobile app.

 

How to resubmit online

All claims, once reviewed, are closed off. To resubmit you must create a new claim and reference your previous claim number (starting with “CA” and followed by 8 digits).

 

1. Log into your online portal, and create a new claim.

 

 

2. Add your detailed invoices and/or insurance documents into the upload box, and click "Submit." Please note: If you wish to upload one detailed invoice and/or insurance document at a time, ensure you click on the "Submit" button in between each selection.

 

 

3. Important: After you click "Submit," in the same screen you are able to preview your submission. Under your first upload, type in the previous claim number connected to your resubmitted expense(s) in the notes field - it will start with “CA” followed by 8 digits.

 

 

Our team will cross-reference both previous and new information when reviewing your submission for reimbursement. 

After your claim is processed by our team, you will receive an email in your inbox.

To track the progress of your claim, look at the Claims tab of your online portal.