National HealthClaim is in the process of migrating all our accounts from Version 2 to Version 3.
Not sure what version you are on?
When you are using ClaimSnap, the version is listed at the bottom of your Settings page.
When you are using the online portal, here are the differences:
Please select what version you are currently on to get the right information:
This article goes through how to make an online claim by uploading your receipts. Click here for instructions on how to use our mobile app, ClaimSnap, instead.
Online Claim Method
Pay for your expense first, then log into your online account to apply for reimbursement.
1. Log in to your account, and click on Claims (or Start A Claim, depending on the type of benefit plan you have).
2. Review the Important Tips Before Submission section to make sure you have all required receipts/documents on hand. For additional guidance on what receipts to submit, click here.
4. Drag and drop your claim receipts/documents into the upload box. Alternatively, you can click on the blue 'click to upload' link to proceed (see black arrow in image above).
Locate the correct file on your local computer. You can upload more than one receipt/document at a time by pressing the Ctrl key on your keyboard (Command for Mac users ) and clicking each document you want to upload. Click the Open button to continue.
5. Once you have all receipts/documents added to the upload box, click the 'Upload' button to submit your claim.
In the next step, you are able to preview everything you have uploaded. Please review your uploads for visual clarity.
On this page, you can:
1. Add notes to a specific receipt/document
2. Delete the receipt/document
3. Exit the upload process and Return Home. You will receive an email notification in your inbox once your claim has been processed.
That's it!
Summary
This article goes through how to make an online claim by uploading your detailed invoices and/or insurance documents. Click here for instructions on how to use our mobile app, ClaimSnap, instead.
We highly recommend reviewing our submission requirements prior to making a claim. It helps ensure you have the correct detailed invoices and/or insurance documents to get reimbursed successfully.
- Here is the Claim Submission Guide for Health Spending Accounts
- Here is the Claim Submission Guide for Lifestyle/Wellness Spending Accounts
Pay for your expense first, then log into your online account to apply for reimbursement.
Online Claim Method
1. Log into your online portal. If you do not have a password or need a new one, go through our password reset process.
2. On the Homepage, click on the “Make A Claim” button. The exact button verbiage may vary, depending on the type of Spending Account plan you have. If you need to claim expenses to more than one Spending Account, claim them separately. Our team cannot reimburse an expense submitted under the wrong (or incorrect) Spending Account.
3. Drag and drop your detailed invoices and/or insurance documents into the upload box. Alternatively, you can click on the blue 'Browse files' button to locate the file on your local computer. You can upload more than one file at a time by pressing the Ctrl key on your keyboard (Command for Mac users ) and clicking each file you want to upload. Once all the files are selected, click the Open button to add them to our upload box. Please note: If you wish to upload one detailed invoice and/or insurance document at a time, ensure you click on the “Submit” button in between each selection.
These are the accepted file types for upload: .jpg, .png, and .pdf.
Each file must be and 10MB or under.
4. After you click “Submit,” in the same screen you are able to preview your submission for a little while, before our team is actively working on the claim. During this time, you are able to add notes to a specific detailed invoice and/or insurance document or delete the detailed invoice and/or insurance document.
If you need to upload expenses under a different Spending Account, navigate back to the “Home” screen and start the process again.
How do you know when your submission has been processed by our team?
You will receive an email notification! To track the progress of your claim, look at the “Claim History” section of your online portal.
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