Claim Submission Guide for Lifestyle/Wellness Spending Accounts

What if the detailed invoice does not have all this information? 

You are able to write clarifying details on the invoice before submitting it to us. For example, if a name is missing, it can be written on the invoice. Or if an expense isn't clearly identified (only a code is given), you can clarify what the item is. Example: Write on the receipt, "this is a bike". 

Are handwritten invoices acceptable? 

Yes, provided all the required information is available. Any handwritten invoices should clearly identify who is selling the item or providing the service and include at least one piece of contact information such as a phone number or email address.

Requirements for expenses ordered online

Ensure you submit all pages of the order. The invoice must show who the expense is for, what is being purchased, purchase date, total cost, confirmation of payment in full including the actual date of the payment.

For Amazon orders:

You must always submit your detailed invoice with payment confirmation including the payment date.

Go to your Amazon account, click on "Returns & Orders," find the relevant order and click on "Invoice." Then click on "Printable Order Summary." This document will show all the information we need, including the order date, items ordered, total cost, shipping/taxes, a confirmation of payment and the payment date.

How to claim an expense in any currency other than CAD

In order to submit an expense in a currency other than CAD, you must include the following:

1. The original documents that meet our invoice requirements.

2. A translation of the invoice to English, if applicable.

3. Confirmation of payment and exchange rate to CAD. If payment was with a Canadian credit or debit card, the statement line showing the amount paid in CAD and the date of payment must be included. If payment was cash or a non-Canadian card, please include a note with your claim that explains how you paid, that there are no other documents available, and request that we do the conversion on your behalf.