If you have not downloaded our mobile app, ClaimSnap, click here to learn how to do that.
Watch the video below or read the written instructions underneath the video for how to make a claim with our mobile app, ClaimSnap.
Written Instructions:
How to Submit a Claim using the ClaimSnap app
ClaimSnap is National HealthClaim’s mobile app that makes submitting claims to your Spending Account fast and simple. Spending Accounts are not traditional insurance. You pay for eligible expenses out-of-pocket, then submit proof of those expenses for reimbursement.
- We are the last payor. If you already have other insurance coverage, you must claim with your insurer first and submit the Explanation of Benefits (EOB) document or Claim Statement to ClaimSnap.
Required Information
For HSA submissions, valid claim documents must clearly show:
- Who the expense is for
- Date of the service or expense
- Nature of the service or expense (what is it)
- Name of the Authorized Medical Practitioner providing the service
- Total cost and confirmation of payment in full
Click here for a detailed guide on submitting Health Spending Account (HSA) expenses.
For LSA submissions, valid claim documents must clearly show:
- Who the expense is for
- Date of payment
- Nature of the expense (what is it)
- Total cost and confirmation of payment in full
- (Till tapes and/or credit card slips are ineligible documentation on their own)
Click here for a detailed guide on submitting Lifestyle/Wellness Spending Account (LSA) expenses.
Submitting a Claim
1. Tap Claim Now at the bottom left of the screen.
2. Tap Submit a Claim.
3. If you have other insurance (through your employer, spouse, or individually), submit the claim to that provider first. Then upload their Explanation of Benefits (EOB) or Claim Statement. Only the uncovered portion is eligible for reimbursement from your Spending Account. Click here to learn more about coordinating with your other insurance.
4. Tap Continue.
5. Choose how to submit your documents:
- Take a photo – Point your camera at the document (make sure all four corners are visible). ClaimSnap will automatically detect and scan it, or tap the shutter button to take the photo manually. (You may continue to add photos to a maximum of 30 images).
- Upload File – Select up to 10 photos or files from your gallery or device at a time, then tap Add. (You may continue to add to a maximum of 30 images).
6. Once images have been added/selected, tap Upload Selected Files.
Tracking Your Claims
Tap the Claims icon at the bottom of the screen.
You’ll see a list of all submitted claims and their current status.
Tap any claim to view details, including:
- Claim number
- Claim status
- Amount claimed vs. amount approved
- Messages from the Adjudication team – if a claim is partially approved or not approved, or needs more information (e.g., blurry or incomplete documents), you’ll find instructions here on how to fix and resubmit it.
Understanding Your Coverage
Tap the Coverage icon at the bottom of the screen.
Here you can view:
- Eligible expense types
- Your annual benefit limit
- Remaining credits for the year
- Runoff deadline
What is the runoff deadline?
It’s a grace period after the end of your benefit year (usually December 31) that gives you extra time to submit any remaining eligible expenses from the previous year.
To see what expenses are eligible:
- Tap What Can I Claim?
- Browse by category (Health, Dental, etc.) for detailed lists of covered expenses.
Tip: Familiarize yourself with your eligible expenses so you can submit claims quickly and easily as you go.
Settings and Support
Tap the Settings icon to:
- Update your profile (especially banking information — double-check all details to avoid payment errors)
- Manage dependents (contact your Plan Administrator to add or change dependents)
- Access Help Articles
- Contact Support
Support Contact:
Email or call us toll-free, Monday to Friday, 8:00 AM – 4:00 PM Mountain Standard Time.
Now you’re ready to use ClaimSnap like a pro!
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