If you have not dowloaded our mobile app, Claimsnap, click here to learn how to do that.
Before beginning your claim, make sure you read our receipt requirements. Learn about the documents you have to submit if you have insurance, and why till-tapes are not acceptable.
Once you have entered the ClaimSnap app, there are two options to make a claim.
Option 1: Click on the Camera button and take a picture of your first receipt. If you need to submit another receipt go back to the home page and click the camera button to take a picture of your second receipt. Keep doing this until all your receipts have been submitted. Always take a picture of one receipt at a time. You can also take a picture of receipts on your computer screen if they are clear enough.
Note: If you think a receipt needs clarification you can always write on it directly, or include an image of a note on a blank sheet of paper before taking a picture.
Option 2: Click on the Upload button and select your first receipt. If you need to submit another receipt go back to the home page and click the upload button to select your second receipt. Keep doing this until all your receipts have been submitted. Always upload one receipt at a time. You can also screenshot images on your mobile device and upload them to ClaimSnap.
Once you have made a claim, a red dot appears at the bottom 'History' section of the app. Click into it and see the images you just submitted. This is a good time to review exactly what you sent us so you can see if all the receipts are clear and easy to read.
After your claim is processed by our team, you will receive an email in your inbox. You will be able to see how much of your claim was approved. To get more details (including why certain expenses may not have been approved) go back to the 'History' section in the app.