If you have not dowloaded our mobile app, ClaimSnap, click here to learn how to do that.
Watch the video below or read the written instructions underneath the video for how to make a claim with our mobile app, ClaimSnap.
Before beginning your claim, make sure you read our claim submission requirements.
Click here for a detailed guide on submitting Health Spending Account (HSA) expenses.
Click here for a detailed guide on submitting Lifestyle/Wellness Spending Account (LSA) expenses.
Once you are ready to claim and have entered the ClaimSnap app, there are two options to make a claim.
Option 1: Click on the Camera button and take a picture of your first receipt.
If you need to submit another receipt, the screen will prompt you to do so. You can also enter notes for your receipt, as needed.
Top right corner: The option to delete your receipt
Bottom: The option to add more image(s), add notes, and to click the 'Submit' button.
You can also write on the document before you take a picture. Always take a picture of one receipt at a time. You can also take a picture of receipts on your computer screen if they are clear enough.
Option 2: Click on the Upload button and select your first receipt. If you need to submit another receipt, the screen will prompt you to do so. You can also enter notes for your receipt, as needed.
Always upload one receipt at a time. You can also screenshot images on your mobile device and upload them to ClaimSnap.
Once you have made a claim, a red dot appears at the bottom 'History' section of the app. Click into it and see the images you just submitted. This is a good time to review exactly what you sent us so you can see if all the receipts are clear and easy to read. If the images are not clear or readable, please delete them and start again.
After your claim is processed by our team, you will receive an email in your inbox. You will be able to see how much of your claim was approved. To get more details (including why certain expenses may not have been approved) go back to the 'History' section in the app.
We highly recommend you visit this section, and read our notes for important information regarding your claim.
If you wish to resubmit any expenses that were not approved, click here to learn how to do that.
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