Summary
This article shows you how to submit new information for an expense that has already been reviewed. Before starting, read all explanation notes from your previous claim(s) as they relate to the expense you wish to claim again.
Click here to learn how to locate your claim explanation notes.
Please resubmit in the same method as your original resubmission.
This article covers:
How to resubmit on ClaimSnap, the mobile app
All claims, once reviewed, are closed off. To resubmit you must create a new claim and reference your previous claim number.
1. Create a new claim on ClaimSnap, the mobile app, by using the Camera or Upload button. Include the previous claim number connected to your resubmitted expense(s) by typing it in the notes field for one or more of your images. Note: You can find your previous claim numbers by going under the "History" section of the mobile app.
2. Hit "Submit" once you are finished.
Our team will cross reference both previous and new information when reviewing your new submission. After your claim is processed by our team, you will receive an email in your inbox.
To track the progress of your claim, look at the 'Claim History' section of your mobile app.
How to resubmit online
All claims, once reviewed, are closed off. To resubmit you must create a new claim and reference your previous claim number.
1. Log into your online portal, and create a new claim.
2. Add your detailed invoices and/or insurance documents into the upload box, and click "Submit." Please note: If you wish to upload one detailed invoice and/or insurance document at a time, ensure you click on the "Submit" button in between each selection.
3. After you click "Submit," in the same screen you are able to preview your submission. Under your first upload, type in the previous claim number connected to your resubmitted expense(s) in the notes field.
Our team will cross reference both previous and new information when reviewing your submission for reimbursement.
After your claim is processed by our team, you will receive an email in your inbox.
To track the progress of your claim, look at the "Claim History" section of your online portal.
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